Terms & Condition

This website is operated by SUSA JEWELLERY LTD. Throughout the site, the terms “we”, “us” and “our” refer to SUSA JEWELLERY LTD. SUSA JEWELLERY LTD offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.

By visiting our site and/ or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site.


1.1 Who we are: We are Susa Jewellery LTD, a company registered in England and Wales. Our company registration number is 11045655, our registered office is at 726 The Big Peg
120 Vyse Street, Hockley, Birmingham, B18 6NF and we operate the website www.susajewellery.com (“our website”). Our registered VAT number is 290151914.

1.2 How to contact us: You can contact us by telephoning our e-commerce team at 07475384996 or by emailing us at info@susajewellery.com. If you are emailing us please include details of your order (such as your order number) to help us identify it.

1.3 How we may contact you: If we have to contact you we will do so by telephone or by writing to you at the email address or postal address you provided to us in your order.

1.4 “Writing” includes emails: When we use the words “writing” or “written” in these terms, this includes emails.

2. Payment

2.1 All prices quoted on the website are retail, displayed in (£) Pounds Sterling, and exclude the cost of delivery.

2.2 Payment for all orders (including international orders) is made in (£) Pounds.

2.3 All prices include VAT at 20% – this rate may change at any time in line with UK Government legislation.

2.4 All goods remain the property of Susa Jewellery until payment is received in full.

Although we try to ensure all our prices displayed on our website are accurate, errors may sometimes occur. If we discover an error in the price of an item you have ordered we will contact you as soon as possible.

3. Delivery

All Susa Jewellery products are made to order in our Birmingham Jewellery Quarter workshop and delivery times may therefore vary. If you require a piece of jewellery by a particular date (e.g. a birthday or anniversary), or within 14 days of ordering, please get in touch as soon as possible after placing your order. Unless we agree by email to deliver goods by a special date, we cannot accept liability if the goods do not arrive within the delivery times stated below.

As everything is made to order, delivery times depend on the materials used and the delivery destination. Please note that at periods of high demand, the usual 7-14 day delivery times referred may be extended to 21 days (including Christmas time)

If you have any queries about your delivery please contact:
Susa Jewellery
The Workshop
Unit 6, Second Floor Plantagenet Building,
98 Spencer Street,
United Kingdom
B18 6DB
Tel: +44 07475384996

4. Delivery Charges

A delivery charge (which helps cover the cost of packaging, postage and insurance) is added to all orders, as follows:
• Free standard shipping for the UK
• International – £20.00 to £50 depend on the destination

5. Disclaimer & Liability

5.1 The Susa Jewellery website provides a general description of the nature of the goods. We endeavour to ensure that all descriptions and illustrations of the items on the website or in our catalog or otherwise provided to you by us are accurate but there may be slight variations due to print and publishing limitations. Enamel colours on the website act as a guide and may vary depending on different screen resolutions.

5.2 Susa Jewellery reserves the right to
remove any items listed in the website from the sale, to change designs, technical specifications or alter prices without prior notice.

5.3 Except in relation to the description of products and services available for order from our website, we make no guarantees or warranties concerning the security, timeliness, relevancy, sufficiency, accuracy or reliability of any data, information, or services provided to you on or through this site. We will work to keep the website up to date but cannot guarantee that this site and its contents are completely free of technical errors, viruses or anything else that may have a harmful effect on any technology. We will endeavour to allow uninterrupted access to the site but access may be suspended, restricted or terminated at any time.

5.4 The site may contain direct links or hyperlinks to websites that are maintained by third parties. When utilising such a link, you are leaving our site; therefore, Susa Jewellery has no control over, does not endorse, and rejects firmly all and any liability and is not liable for damages and costs incurred by the user, the quality, operation, reliability, compliance with laws, ethics, business practices, nor the content of such third party websites, or for any product or service advertised or provided therein.

6. Hallmarks

Hallmarking is your guarantee of quality. Each of our designs carries Susa jewellery designer-makers punch mark, MH and Susa Jewellery Logo. All pieces of jewellery that are required to have a hallmark are independently marked for fineness and are assayed at the Birmingham Assay Office, and this includes all gold items over 1g and silver weighing over 7.8g.

7. Copyright

All Susa Jewellery designs are copyright of Susa jewellery Ltd. No unauthorized images are to be removed without consent from the company; Susa Jewellery is a registered trademark.

Unless otherwise specifically designated, Susa Jewellery is the sole owner of all intellectual property rights to this site and its contents, including, but not limited to, copyright protection for all content, including the design, layout, graphics, photos, format, and other visual or electronic elements of the site. Susa Jewellery, with ALL RIGHTS RESERVED, owns all ownership rights pertaining to the information and material contained on this site, including, but not limited to, the Susa Jewellery name, logos, trademark, graphics, photos, images, and content.

By using our site you agree to use the site only for lawful purposes and in a way that does not infringe the rights of, restrict or inhibit anyone else’s use and enjoyment of the site.

You may not copy, reproduce, republish, download, post, broadcast, transmit, make available to the public, or otherwise use the site content in any way, other than that as may be intended and stated within the relevant part of the site. Any other use of site content requires the prior written permission of Susa Jewellery

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